Privacy Policy

ALBA Aging Navigation Strategists, LLC (“ALBA”) respects your privacy and is committed to handling personal information thoughtfully and responsibly. This Privacy Policy explains how ALBA collects, uses, and protects information obtained through our website, inquiries, communications, and services.

Information We Collect

Depending on how you interact with ALBA, we may collect:

• Your name, email address, phone number, and other contact information
• Information you choose to provide through an inquiry or contact form
• Information necessary to establish and manage a client relationship
• Communications between you and ALBA
• Website usage information, cookie preferences, and limited technical information generated when you visit the website

ALBA may also receive information concerning health, care needs, functional abilities, caregiving, or other health-related circumstances. Information that constitutes consumer health data is addressed separately in ALBA’s Consumer Health Data Privacy Policy.

How We Use Information

ALBA may use personal information to:

• Respond to inquiries
• Determine whether ALBA’s services may be a good fit
• Provide aging navigation, consultation, decision support, and related services
• Communicate with clients and prospective clients
• Prepare materials or follow-up information associated with ALBA services
• Operate and maintain the website and business
• Protect the security and integrity of ALBA systems
• Comply with applicable legal obligations

Cookies and Website Analytics

ALBA’s website may use essential cookies necessary for website operation and, with visitor consent where applicable, limited analytics technologies that help us understand general website use.

Visitors may accept, decline, or manage non-essential cookies through the website’s cookie controls.

Service Providers

ALBA uses third-party service providers to support ordinary business operations, such as website hosting, email and cloud-based productivity tools, forms, scheduling, and other administrative functions.

These providers may process information on ALBA’s behalf only as necessary to provide their services.

Sharing Personal Information

ALBA does not sell personal information.

ALBA may disclose personal information:

• At your direction or with your permission
• To service providers supporting ALBA’s operations
• When necessary to provide services you have requested
• When required by law or reasonably necessary to protect legal rights or safety

Consumer health data is subject to additional protections described in ALBA’s Consumer Health Data Privacy Policy.

Data Retention

ALBA retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, and comply with legal obligations.

Security

ALBA uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. No electronic communication or storage system can be guaranteed to be completely secure.

Third-Party Websites

The ALBA website may contain links to outside organizations, professionals, resources, or websites. ALBA is not responsible for the privacy practices of third parties.

Children

ALBA’s website and services are intended for adults and are not directed toward children under 13.

Changes to This Policy

ALBA may update this Privacy Policy from time to time. The effective date above will be updated when material changes are made.

Contact

Questions or privacy requests may be directed to: